Refund policy

At DSP, we are committed to customer satisfaction and provide a clear return and exchange policy that guarantees the rights of all parties according to the following terms:

• Customers have the right to request a return or exchange within 14 days from the date of receipt, provided that the product remains in its original condition.
  

Return Acceptance Conditions:

• The product must be unused and in its original condition.
  
  
• It must include all accessories, documents, and original packaging.
  
  
• There must be no breakage or damage resulting from misuse.
  
  
• The purchase invoice or order number must be provided.

Cases Not Covered by Returns:

• Products that have been broken or damaged due to use.
  
  
• Products that have been used or operated in a way that affects their condition.
  
  
• Malfunctions resulting from misuse or failure to follow operating instructions.

If a defective product or an incorrect item is received, it will be replaced or returned at no cost to the customer after inspection and verification.

Shipping Fees:

• If the return is not due to a manufacturing defect, the customer bears the shipping costs (both ways).
  
  
• If a manufacturing defect is confirmed, the company covers the shipping costs.

The product value will be refunded using the same payment method within 5 to 14 business days after receiving and inspecting the product.

The product will be inspected at an authorized service center before final approval of the return or exchange.

The inspection report will be the main reference for determining the cause of the issue.

For more details, please learn more